# Why was my request refused?

Teamhood tells you in plain words when you do not have permission for an action. Two forms of refusal are less obvious:

- A control that is missing rather than greyed out.
- A settings page that is not in the list.

## Find the cell to ask about

A rule on one field beats a rule on its type, and a rule on a type beats the general items setting. A denial anywhere wins.

1. Open **Settings → Organization → Roles**. [Open in Teamhood](https://app.teamhood.com/go/settings/roles)
2. Find your role's column, and use the search box to find the row by name.
3. Comments, attachments, time tracking, views, users, fields and types are rows under **General**.
4. For work on items, look under **Item types**. Expand the type if the refusal was about one field.

If you cannot open that page yourself, an administrator can read it to you.

## What to ask for

Name the row and the value you need, not the symptom. For example: "On Settings → Roles, set the **Issue** row to **Read & write** for Reader."

## Things no role can grant

A few actions need a true administrator as well as the permission. Ask an administrator to do these actions for you:

- Deleting a member.
- Resetting someone's two-factor authentication.
- Managing roles themselves.

## When it is not a permission at all

- **A view you cannot find.** Views have their own audience, separate from roles. See [Who can see a view](../view-access/).
- **Everything refused, with a message about the subscription.** The organization has lapsed and is closed until it is renewed. See [What happens when a subscription lapses](../../subscription/what-happens-when-a-subscription-lapses/).